Making sure you aren’t mugged, proper.
The Short Version
We print every mug fresh, on demand, just for you. That means we don’t keep shelves full of stock or offer “I changed my mind” returns. But if something arrives broken, misprinted, or cursed with a motivational quote, we’ll fix it. Promise. Just email corporate@propermugged.co.uk, and we’ll be able to help.
The Slightly Longer, Legal Version
1. Returns Eligibility
Because each mug is printed to order, we can only accept returns if:
- The item arrives damaged, defective, or misprinted; or
- We’ve accidentally sent you the wrong design or quantity.
If that’s the case, email corporate@propermugged.co.uk within 14 days of receiving your order. Include your order number, a brief description, and a photo of the problem (so we can glare at the printer responsible).
2. What We’ll Do
Once we’ve confirmed the issue, we’ll offer you one of the following:
- A replacement (same design, printed properly this time); or
- A full refund to your original payment method.
We’ll cover the cost of shipping any replacements, and you don’t need to return the broken mug, bin it, keep it as a pencil holder, or gift it to your worst colleague.
3. Change of Mind
If you simply don’t like your mug, or your sense of humour changed mid-checkout, sorry, we can’t take it back. Printing on demand means your mug exists because you ordered it. Once it’s made, it’s yours.
4. Delivery Issues
If your order hasn’t shown up after 14 working days (UK) or 28 days (international), contact us at corporate@propermugged.co.uk and we’ll investigate. Lost parcels are rare, but couriers occasionally share our sense of direction.
5. How to Reach Us
Email: corporate@propermugged.co.uk
(We reply faster than HR, slower than caffeine kicks in.)
6. The Fine Print
We comply with the Consumer Rights Act 2015 and UK Consumer Contracts Regulations the boring but necessary stuff that says we’ll make sure your product is as described and fit for purpose.
The Proper Promise
If we mess up, we’ll make it right.
If you just regret your life choices, that’s beyond our refund window.